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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Steve Starz

Steve Starz

June 26, 2026

4  out of  5
rating by Steve Starz
"Good Rates, good service and good people...."
We responded:
"Steve, thank you for the nice review. We appreciate your business and trust in us. "
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Russ Zebell

June 24, 2026

5  out of  5
rating by Russ Zebell
"I have been a client of State Farm Insurance on Hwy 31. The Ketterer agency. I’ve been with them for almost 60 years. First Martin and now Brian. A long time family agency. Over all the years they’ve remained helpful and supportive. They work hard to address issues and always come to the best outcome possible. If anyone is looking for a competitive quote please contact them. I’ve been working with AJ for over 10 years. Please give them a call. A phone call doesn’t cost you anything but a little time. It could be worth it."
We responded:
"Wow. Russ, I don't know what to say as "thank you" for those kind words seems insufficient. I too have appreciated our relationship over these decades with insurance for you and your kids. Wishing you a great summer !"
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Dylan Olson

June 24, 2026

5  out of  5
rating by Dylan Olson
"Brian (and AJ) are always incredibly helpful and respond almost immediately whenever their help is needed (policy changes, questions, etc.). Super friendly guys that genuinely care for their policyholders' well-being."
We responded:
"Dylan, thank you for the 5-star review and very kind comments. I'll be sure to pass along to AJ. He is awesome !

Enjoy your summer and we'll be here if you need us. "
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Eric Hansen

June 24, 2026

5  out of  5
rating by Eric Hansen
"Always helpful and informative."
We responded:
"Eric thank you for the nice rating! We aim for perfection. I’ll reach out to see where we do even better!"
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Stephany Koke

June 9, 2026

5  out of  5
rating by Stephany Koke
"Mark was very helping in getting home owners insurance."
We responded:
"I'm glad you were happy with how Mark was able to help you on your home insurance.

We'll be here whenever you need us !"
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sergio ramos

June 2, 2026

5  out of  5
rating by sergio ramos
"Mark was very helpful with getting my claim resolved"
We responded:
"I'm glad he was able to help. Thank you for the nice review !"
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Larry

June 2, 2026

5  out of  5
rating by Larry
"Mark was very helpful and able to save us $$$ on home and auto insurance"
We responded:
"I'm glad we were able to help with your Home insurance and Auto insurance. Saving money is great but we'll also be here for you if you need us!

Thank you for the nice words about Mark. He's really great!"
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Allison

May 28, 2026

5  out of  5
rating by Allison
"Fair rates, Aj was extremely helpful, and took the time to really talk through everything. I felt like he actually cared."
We responded:
"Thank you for taking the time for such a thoughtful review. "
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Tony Tanzilo

May 28, 2026

5  out of  5
rating by Tony Tanzilo
"Spoke with Brian, Mark, and their staff via phone/email, and met with them in person at their office. They were all very courteous and helpful every time we interacted. I would highly recommend them as an agent to anyone that is looking for a caring and professional staff."
We responded:
"Tony, I really appreciate you let comments in recognizing my team. They are well trained and good human beings who care about our clients. "
Profile photo of Katrina Cracchiolo

Katrina Cracchiolo

May 28, 2026

5  out of  5
rating by Katrina Cracchiolo
"Amazing experience working with A.J. Answered all my questions and then some. Very dedicated employee! Highly recommend!"
We responded:
"AJ is amazing! Thank you for your kind review of him!
"
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Ashley Olson

May 22, 2026

5  out of  5
rating by Ashley Olson
"Brian helped us a great deal with being first time home owners. Very professional, without over complicating things."
We responded:
"Thank you very much for the kind 5-star review! As a home owner it is smart to have the insurance you need if something happens. We'll be here if you need us!"
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Salina Dudis

May 11, 2026

5  out of  5
rating by Salina Dudis
"I had the pleasure of working with A.j. He was great and informative, allowing me to make a confident decision when selecting State Farm as my home and auto insurance. I look forward to working with him in the future."
We responded:
"I'm glad AJ was able to help you with your Auto Insurance and home insurance.

Let us know if we can be of any other help. We're here for you !"
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Michael Kramer

May 1, 2026

5  out of  5
rating by Michael Kramer
"Super helpful and friendly team."
We responded:
"Thank you for the kind review! Glad we could help !"
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Hope Miller

April 27, 2026

5  out of  5
rating by Hope Miller
"AJ was a wonderful experience to work with! He answered all my questions and the process was stress-free. AJ was professional, knowledgeable, and very patient. He cares about the job he is doing and cares about his clients. I would recommend AJ to anyone looking for a kind and trustworthy agent!"
We responded:
"Thank you for the kind comments on AJ and for the review !"
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Kim Place

March 27, 2026

5  out of  5
rating by Kim Place
"AJ is very helpful and informative. The service exceeded expectations."
We responded:
"Thank you for the 5 star review of AJ !"
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Kristie Zahn

March 13, 2026

5  out of  5
rating by Kristie Zahn
"These days working with insurance companies on claims and policies/costs is not something I look forward to. But working with Mark and the State Farm team at Brian Ketterer is always a positive, helpful experience. So nice to talk with a human, either in person or over the phone. There are very responsive, professional and personable. I also feel that they are high integrity and transparent in their communication. I'm very satisfied with my coverage, costs and service. Thumbs up!"
We responded:
"Thank you so very much for taking the time for such a thoughtful review. We're honored to serve you and really appreciate your business. In an AI world we try to show a personal touch. 😊"
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ann fahl

February 23, 2026

5  out of  5
rating by ann fahl
"Ketterer agency has been my car and home insurance provider for many years. Brian was very personable and helpful to me over the years.

I had a car accident for the first time in my life, and there were a couple of surprises as I worked through all the issues. This time I worked with AJ and he helped to straighten out all the billing issues and explanations that I needed. He was great to work with, even enjoyable! I strongly recommend working with him. I'm pleased with a common sense outcome. Thank you."
We responded:
"Ann, thank you for the review and kind comments. AJ is fantastic and really cares about helping people. Let us know if there is ever anything we can do to help. "
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Cathy

February 19, 2026

5  out of  5
rating by Cathy
"So helpful, they made it easy to set up our new policies and we are saving money. Couldn't of asked for a better experience."
We responded:
"I'm glad you had a positive experience. We're here any time you need us!"
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Nancy Jacobson

February 9, 2026

5  out of  5
rating by Nancy Jacobson
"I have bveen with State Farm for many years. Even though i haven't had to file claims very often, but whenever I do, I find their process easy to use, timely responses, and very helpful staff in Brian Ketterers office. Even if i just have a question, i get a response back fast like he was sitting there waiting for my email, and it doesn't matter what day of the week or time of day either."
We responded:
"Mark & AJ are fantastic. Thank you for your thoughtful comments and taking the time to write a review. I appreciate our long relationship and we're here whenever you need us. Stop, click or call !!!"
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charles edwards

February 3, 2026

5  out of  5
rating by charles edwards
"AJ and Mark took extra steps to help me during unpredictable times"
We responded:
"They make a great team! Thank you for taking the time to recognize them. I'll pass it along !"
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Laurie Aderman

January 24, 2026

5  out of  5
rating by Laurie Aderman
"Mark answered any questions I had and was very personable and professional throughout the whole process."
We responded:
"Thanks Laurie! I'll pass the kudos on to Mark. Please let us know if we can help in any way !"
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Jami Benefiel

January 16, 2026

5  out of  5
rating by Jami Benefiel
"Great customer service. Mark Was very helpful and answered all my questions! I tried five different insurance companies, and this was the most helpful and the least expensive would recommend them to anyone"
We responded:
"I'm glad your experience was good. Mark has been with me many years and does a great job! I'll pass along the "atta boy" !"
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Kyle Snell

January 14, 2026

5  out of  5
rating by Kyle Snell
"Where do I start? After jumping through hoops with other companies, A.J. was a treat to work with. Switching my policies to combine home and auto was a breeze, and follow up questions were answered quickly. Highly recommend!"
We responded:
"Thank you for the nice review of AJ. He's done a great job serving our clients for many years. I'm glad he was able to help with your home insurance and auto insurance. Have a great 2026 !"
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Eddie Freesland

November 12, 2025

5  out of  5
rating by Eddie Freesland
"Thank you to A.J. for the help with my auto and renters insurance. Very friendly customer service."
We responded:
"Eddie, thank you for the nice comments in AJ. I'm glad that he helped with your auto insurance and renters insurance. He is a friendly guy !"
Profile photo of Rachael Wickersheim

Rachael Wickersheim

October 14, 2025

5  out of  5
rating by Rachael Wickersheim
"Mark made the process of changing auto and home insurance very easy. He was thorough with the process details and friendly."
We responded:
"Excellent! I'm glad you had a great experience with Mark helping with your auto insurance and home insurance. You'll especially like our service in your time of need !!!"