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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Natalie Hernandez

August 11, 2025

5  out of  5
rating by Natalie Hernandez
"I had a fantastic experience working with AJ! He helped me save significantly on both my auto and home insurance policies by finding better coverage at a lower cost. On top of that, he took the time to explain my options for life insurance and helped me get a policy that fits my needs and budget. The process was smooth, and the customer service was top-notch—always responsive, knowledgeable, and friendly. Highly recommend if you're looking for someone who genuinely cares about helping you make the right insurance decisions."
We responded:
" I'm glad AJ was able to assist you with combining Life Insurance, Auto Insurance and Home Insurance. Thank you for your 5-star review!"
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Renee Thanig

August 1, 2025

5  out of  5
rating by Renee Thanig
"We switched to Brian when are original State Farm agent retired. He has been great and quick to answer whenever I asked questions. Just recently our homeowners insurance jumped and when I questioned him he took the time to read our HOA bylaws and reviewed our personal property information and dropped the bill from almost $600 to $300 for a year. He had previously been working with what was stated from our original policy. We also have our auto insurance and an umbrella policy with him. I would recommend him to anyone looking for insurance as he and his staff are willing to work with you and your budget."
We responded:
"Thank you so much for the kind words. We're happy to have helped with your Home Insurance, Auto Insurance and Liability Umbrella Insurance needs. Any time you need us just stop, click or call !"
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Christina Saffen

July 29, 2025

5  out of  5
rating by Christina Saffen
"AJ was an absolute pleasure to work with! He made sure the entire process was smooth, straightforward, and stress-free. From answering all of my questions to helping me find the right coverage, AJ was professional, knowledgeable, and incredibly patient. He truly cares about his clients and goes above and beyond to make sure you’re taken care of. I highly recommend AJ to anyone looking for a reliable and trustworthy agent!"
We responded:
"Thank you for choosing the Brian Ketterer State Farm Agent office for your insurance needs right here in Mt Pleasant! Your kind review is greatly appreciated!"
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Alex Janke

July 24, 2025

5  out of  5
rating by Alex Janke
"mark was very informative and helpful. Thank you!!!"
We responded:
"Thanks for the 5-star review. Mark is great !"
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William Fulcer

July 24, 2025

5  out of  5
rating by William Fulcer
"Mark was extremely helpful in getting several tasks concerning auto, hone, and renters insurance issues. He was professional, efficient and kind. His ability to complete these jobs in a very short amount of time was great. Thanks.."
We responded:
"I'm so glad you had a great experience with Mark. I'm glad he was able to help with your auto insurance, home insurance and renters insurance questions. Thank you for the nice review."
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Makayla Johnson

July 19, 2025

5  out of  5
rating by Makayla Johnson
"Mark was very helpful with quotes for auto, home, and life insurance!"
We responded:
"Thank you for the kind review! I'm glad Mark was able to help with quoting Auto Insurance, Home Insurance and Life Insurance. Keep us posted if you need anything else !!!"
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Mike Bendykowski

June 27, 2025

5  out of  5
rating by Mike Bendykowski
"Awesome !"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Carly

June 27, 2025

5  out of  5
rating by Carly
"AJ (Anthony) is absolutely wonderful to work with! He’s always so personable and happy to help answer all my questions! Highly recommend!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Darcy Pylkas

June 13, 2025

4  out of  5
rating by Darcy Pylkas
"Worked with Mark. He made everything fast and easy. This was an excellent experience, especially compared to my experiences with previous insurance companies."
We responded:
"We appreciate your review! We’re striving to improve and love to hear any suggestions you have for how we can earn that fifth star! Thank you for choosing State Farm for your insurance needs!"
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Michael Werk

May 13, 2025

5  out of  5
rating by Michael Werk
"Brian is simply the best! As always he answers my questions and handles my concerns with the utmost professionalism. Brian and his staff are prompt in their responses, very informative and respectful. Thanks, Brian for always being there when I need you."
We responded:
"It is always a pleasure when we deal with people like you who understand we aren't just a product but a service. We're here when you need us ! Have a fabulous spring & summer !"
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Nathan Fortier

May 5, 2025

5  out of  5
rating by Nathan Fortier
"Mark was very knowledgeable and helpful through my process of getting insurance for my first car, nothing but great things to say."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Daniel Nelson

April 25, 2025

5  out of  5
rating by Daniel Nelson
"Went in and talked to Mark. He was very knowledgeable and was able to answer all my questions! He was even able to save me over $100 per month. I would recommend his service to anyone!!"
We responded:
"I appreciate you recognizing Mark's professionalism. Thank you for taking the time for a review of my team !"
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Ashur Banipal

April 19, 2025

5  out of  5
rating by Ashur Banipal
"This outfit came highly recommended from a friend, and they didn't disappoint! AJ was not only friendly and helpful but a veritable Gandalf the Gray in the last battle for Middle Earth that is the insurance industry today. He was able to get me a quote for my car faster and more thoroughly than a Balrog can toast a marshmallow in the fires of Mt. Doom. As a new customer, I was able to get my new car on an affordable, good quality insurance plan while still at the dealership. I'm not sure if they insure Wargs or Oliphants though. Thanks, AJ!"
We responded:
"Thank you for the kind and entertaining review !"
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Mark Dechant

April 11, 2025

5  out of  5
rating by Mark Dechant
"I have been with Brian for all of my insurance for around 30 years. During this time we have had various vehicles and properties and unfortunately have had a couple of claims. The service, value and honesty is greatly appreciated. I have never had any reason to look anywhere else for insurance."
We responded:
"Mark, I can't express how much your kind words and continued trust mean more to me. Thank you for your 5-star review! My State Farm team and I are happy to be your "Good Neighbor" as your insurance professional. Have a great Spring !"
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Hunter Ranker

April 10, 2025

5  out of  5
rating by Hunter Ranker
"This is the best place to go for home,auto, and life insurance in the Racine area, Mark is the best."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Michaela Mack

April 10, 2025

5  out of  5
rating by Michaela Mack
"I usually avoid calling insurance companies in general because it always seems to be a hassle. But not this time! I spoke with AJ and he was super knowledgeable and extremely friendly. I asked a million questions, and he never once seemed like I was a bother. I actually enjoyed our call! Thanks AJ! Hope you see this ☺️"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Jackie Maher

March 27, 2025

5  out of  5
rating by Jackie Maher
"AJ is the best here. Every time I call he is so accommodating! Fast to get back to me. Answers every question! If there were ten stars they would be clicked!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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terry gallenberger

February 3, 2025

5  out of  5
rating by terry gallenberger
"Mark was wonderful. very helpful. 10 out of 10."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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pfunk10sp

January 22, 2025

5  out of  5
rating by pfunk10sp
"My experience with this agency was top notch! I was actually having problems with another local agency and had such a pleasant experience with this one that I decided to switch agencies! AJ was the agent I worked with and he went out of his way to look over my issues and helped explain it so I understood what the issues were. He also found my daughter a great quote and rate where others couldn't! AJ is very professional and went above and beyond anyone I ever dealt with from any agency! I would recommend them to anyone!"
We responded:
"I'm thrilled you had such a great experience. AJ has been my Office Manager for many years and is excellent. Please let us know if there is ever anything we can do. Stay warm!!!"
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Hieu Doan

January 16, 2025

5  out of  5
rating by Hieu Doan
"Great customer service. Mark was great to work with. Very knowledgeable and very friendly. On top of that, he saved us a bunch of money. Highly recommended! Thanks Mark!!!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Yoceline Vargas

January 15, 2025

5  out of  5
rating by Yoceline Vargas
"We have customers of Brian Ketterer’s Agency for many years. We have always received great customer service. They are knowledgeable and guides us on with our questions. We are happy with their response time and quick updates via email or phone. The prices are reasonable for the policies we have. The staff is great. Mark was awesome getting what needed taken care of right away."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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norbert dekeuster

January 14, 2025

5  out of  5
rating by norbert dekeuster
"I worked with Mark today and saved hundreds on my auto insurance"
We responded:
"We appreciate your review! I am delighted to know you had a great experience with Mark saving you on your auto insurance. He's great! If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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SR Wyma

January 12, 2025

5  out of  5
rating by SR Wyma
"pleasant, professional and very helpful. provided great service and was knowledgeable. thank you Mark"
We responded:
"Thanks for the nice review! I'll be sure to give an "atta boy" to Mark! Let me know if you ever need anything. Be well!"
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Rex

January 3, 2025

5  out of  5
rating by Rex
"Working with Mark to switch my insurance was a pleasure. I highly reccomend."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Renee Rabbit

December 27, 2024

5  out of  5
rating by Renee Rabbit
"When I searched for a local agent for my insurance needs a few years ago, I chose Brian Ketterer's State Farm Agency because of their convenient location. Since then, Mark and A.J. have helped me with all parts of my policy, explaining options, details, etc. I had a fire in my home and have experienced many setbacks. The agents in this office have gone above and beyond to help me through obstacles in my recovery from the fire. Details, timeframes, relevant information, understanding, patience, and professionalism is what I found here. I would recommend this agency to anyone looking to start a new policy."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Brian"