State Farm® Insurance Agent Brian Ketterer
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Katrina Price
September 26, 2024
5
out of
5
rating by Katrina Price
"I recently switched over to State Farm for my house and auto insurance and I want to give credit where is due. AJ was awesome to work with, he was very informative and efficient and helped me understand everything! Great service!"
We responded:
"It is so nice of you to say such nice things. I'll be sure to give an "atta boy" to AJ! I'm glad you are happy with the auto insurance and home insurance package he put together. We'll be here in your time of need. Just stay in touch! "
Elizabeth Inloes
September 25, 2024
5
out of
5
rating by Elizabeth Inloes
"My family has been with Brian and his parents prior for a very long time. AJ has always been the service representative I’ve had since he has started, and he has been nothing but helpful in every facet and every change for every move that I’ve had to make over the past 10 years. He always greets with kindness and never makes me feel like a burden as a customer. He gets me taken care of quickly and efficiently and will be honest about what my best options are. It’s not call State Farm, it’s call AJ and I will always recommend this State Farm to anyone!"
We responded:
"That is so nice to hear! Thank you for taking the time to write such nice comments. I'll be sure to pass them along to AJ! Let us know if we can ever help and say HI to you Mom & Dad for me!"
Kirby K
September 19, 2024
5
out of
5
rating by Kirby K
"Mark Bendykowski, gave me great rates, and saved me a good deal of money. I will refer him to anyone looking for insurance.👍"
We responded:
"Thank you for the nice review of Mark. I'll be sure to pass it along. Please let us know if we can ever be of further assistance!"
Laurie Laughlin
September 10, 2024
5
out of
5
rating by Laurie Laughlin
"Great service and made sure the coverage was up to date. Thank-you!"
We responded:
"Laurie, I'm glad you liked the service from my team! They are very experienced and we want to make sure you have what you need if/when something happens. Feel free to walk-in, click-in or call-in 24x7 ! We'll be here!"
Lori Pavlovich
August 30, 2024
5
out of
5
rating by Lori Pavlovich
"Everything was well taken care of with no worries. Thank you,"
We responded:
"Thank you for the nice review. Glad things worked out well. Please let us know if we can help in any other way!"
Destiny Magnuson
August 22, 2024
5
out of
5
rating by Destiny Magnuson
"I will definitely be referring friends and family. Mark was very helpful and kind. He took the time to make sure that any questions I had were answered to the best of his ability, and made sure that I fully understood any information discussed. Very kind, friendly, informative, and welcoming! Thank you for a wonderful experience!"
We responded:
"Thank you for the kind words. I'll be sure to pass them along to Mark !"
Cindy Carr
August 22, 2024
5
out of
5
rating by Cindy Carr
"AJ is always so helpful and is friendly. He really helped get answers for me when our new vehicle was recently hit by road debris. It's reassuring to have friendly and helpful service in a time of distress."
We responded:
"That is what we are here for. However, thank you very much for taking the time during everything going on to leave a review. I'll be sure to let AJ know you did so and give him an "atta-boy!" ;)"
Robert Haider
August 22, 2024
5
out of
5
rating by Robert Haider
"I have been with State Farm for 63 years. Always helpful. When our 2 kids were teen agers and had a few miner accidents our rates did not go up. We have all our insurances here. Home owners, 2 autos, life ins, umbrella policy. Claims paid on time and without question. I highly recommend State Farm. Questions always answered. THAN YOU STATE FARM AND AGENTS!!"
We responded:
"That's a long time indeed! We indeed want to live the "Good Neighbor" mantra in your times of need. Whether it is your auto insurance, home insurance... we're here to help 24x7x365. Let's hope you don't have a need for the Life insurance or Umbrella insurance anytime soon. ;) I really appreciate you taking the time to say such nice things."
Nick Nick
August 1, 2024
5
out of
5
rating by Nick Nick
"Mark helped get insurance super fast and easy, mark is the man"
We responded:
"Well, that will certainly give him an ego boost! ;) Nick, thank you very much for your kind review. Please let us know if we can help in any way."
Karla Shuemate
July 17, 2024
5
out of
5
rating by Karla Shuemate
"I had an issue with my tire. Roadside came out and changed the tire. When putting on the spare tire, they over tightened 3 of the 6 lugs, resulting in them breaking. I contacted Brian and AJ. They moved mountains to help me get everything fixed properly. They are the best! They went above and beyond! I appreciate them very much! I’ve been a customer for 45 years and will never go anywhere else"
We responded:
"I know what a mess that was and you had a lot on your plate. That is the time we put all hands on deck - in your time of need. Compared to a 1-800 number we appreciate having actual relationships with our clients. Your kind words in such a tough time are the things that reinforces our love of customer service. Enjoy summer and let us know if you need anything 24x7x365."
Melinda Hadley
July 15, 2024
5
out of
5
rating by Melinda Hadley
"I have been with State Farm for many years. Since the pandemic I have called State Farm vs going into the office. There’s a young man by the name of AJ who has been working there since then. I’ve never met him in person, but just talking to him over the phone put me at ease. He is such a pleasant level headed young man and very respectable and knowledgeable about the questions I’ve asked. I just wanted to give honor where it’s due… AJ Thank you!!! Melinda Hadley"
We responded:
"It made my day to hear such nice words. In a world where people are rushed and stressed it was so kind of you to recognize AJ. He really cares about our clients and I'll be sure to give him a pat on the back. Enjoy your summer!"
Dejanai Russo
July 11, 2024
5
out of
5
rating by Dejanai Russo
"Always great service from A.J and the team."
We responded:
"Thank you for the review & please let us know if you need anything. Enjoy the warm weather !!!"
James Clark
July 5, 2024
5
out of
5
rating by James Clark
"Reasonable and fair"
We responded:
"James, thank you for the review! If you ever have questions... just reach out! Brian"
Elizabeth Zerrien
June 26, 2024
5
out of
5
rating by Elizabeth Zerrien
"We love Mark & Brian at State Farm! They are quick to respond, easy to work with, and always looking for ways to help save us money. Thanks, team!!"
We responded:
"That is so kind of you to say those nice things. Mark does a great job and is very efficient! Let me know if you need anything and say "HI" to your Mom & Dad for me! ;)"
Luis Rodriguez
June 25, 2024
5
out of
5
rating by Luis Rodriguez
"Brian Ketterer. He helped me make my insurance change and rental agreement quickly, easily and with excellent service. Highly recommended for the insurance services he offers."
We responded:
"Thank you for the kind comments and review. We appreciate your insurance business and are here to help when you need us. Enjoy the summer!!!"
June Osada
May 23, 2024
5
out of
5
rating by June Osada
"Brian Ketterer and his office take care of my Auto Insurance, Home Insurance and Rental Property Insurance. Brian and his team are always available after hours with prompt professional advice you can trust, and unlike other companies I've worked with, they really get to know you. They are by far the best insurance experience I’ve ever had!"
We responded:
"I am grateful for your comments and unsure of what else to say, but thank you! We take great pride in catering to our clients' needs. While Auto Insurance often raises many inquiries, it is equally important to have adequate coverage for Rental Insurance and Home Insurance. It is crucial to have these coverages in place before any unfortunate incidents occur. Rest assured, we will always be available to assist you!"
Mindy I
May 23, 2024
5
out of
5
rating by Mindy I
"We've been working with A.J. at this office for years and have had a great experience with their whole team. Reasonable rates, friendly people and great service!"
We responded:
"Mindy, thank you for recognizing AJ. He really enjoys listening and helping our clients. Please let us know if you ever need help on anything. Enjoy the wonderful weather!"
Jim Moes
May 21, 2024
5
out of
5
rating by Jim Moes
"The Best SF Agent. Amazing response time and follow up if you need it."
We responded:
"Jim, you're making me blush. ;) Seriously, thank you very much for taking the time to recognize my office. I have a great team! Be well and I hope to see you around town now that the weather is nice again!"
Steve Russo
May 14, 2024
5
out of
5
rating by Steve Russo
"My wife and I have been with State Farm for 22 years. Today I called the office to change my insurance to another company. As we all know the cost of insurance has skyrocketed. Mr. A.J. Cracchiolo answered the phone. We talked, and A.J. shared with me some options. The company I was moving to does not have an office in Racine. A.J. talked to me like a FRIEND not an agent. He wasn't looking for a larger commission, he wanted to help a State Farm FAMILY member. We are going to stay with Ketterer Insurance for our 23rd year!"
We responded:
"Steve, these are the nicest and most heart-felt comments I've ever seen. I know we go waaay back but you made AJ's day (and mine). I'll be sure to reward and thank AJ for a job well done. If you ever need anything, you know he's there for you. So am I. Be well !"
Tiffany C
May 11, 2024
5
out of
5
rating by Tiffany C
"Great agent. Very responsive, even all weekend long!"
We responded:
"Ha! Thank you for the nice note. We'll always be here when you need us! Brian"
Jessica Warner
May 8, 2024
5
out of
5
rating by Jessica Warner
"I have been with State Farm for over 20 years. Within the past few years I have needed more services between buying a home and car insurance needs. I'm always so comfortable calling because the service is so good. AJ is an excellent help and resource. I know that when he answers the phone and assists me all of need will be addressed and taken care of in a timely manner with ease. Great service!!!"
We responded:
"Jessica, how lovely you took the time to write such a nice review. I'm happy we've been able to help on your car insurance and home insurance. Of course, it's when you need us is finally our chance to shine! I'll be sure to let AJ know about your kind words. Thank you!"
Brett Wotherspoon
April 28, 2024
5
out of
5
rating by Brett Wotherspoon
"AJ has been helpful with every question I have!"
We responded:
"Brett, thanks for your nice words. As you know, AJ is always helpful!"
Rob Julian
April 10, 2024
5
out of
5
rating by Rob Julian
"Great to have them! Thanks AJ and the rest of Brian Ketterer team for the years of help!"
We responded:
"Rob, thank you for the kind comments and taking the time to leave a review. I really appreciate you recognizing AJ. He's awesome. I'll be sure to give him an "atta boy!" Enjoy your Spring and let us know if you need anything! ;)"
Steve Cooper
April 10, 2024
5
out of
5
rating by Steve Cooper
"Mark was awesome to work with. He helped bundle my auto, condo and a umbrella coverage. Very quick and efficient. Great pricing."
We responded:
"Steve, I'm glad to hear you were happy with auto insurance, condominium insurance and liability umbrella insurance! It's really nice for you to recognize Mark. I'll be sure to let him know and give him a "pat on the back." ;)"
linda schultz
March 22, 2024
5
out of
5
rating by linda schultz
"Mark is extremely easy to work with, concise and knowledgeable."
We responded:
"Linda, thank you for the 5-star review and your kind comments. I'll be sure to pass them along to Mark. Please let us know if you ever need anything! "